Terms and Conditions. Last Updated: March 13, 2026
1. Introduction and Acceptance
These Terms and Conditions ("Terms") govern your access to and use of Autofid, a multi-tenant SaaS platform for vehicle dealership management ("Services"). By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Services.These Terms constitute a legally binding agreement between you and Autofid ("we," "us," or "our").
2. Definitions
"Services" refers to the Autofid platform, including vehicle inventory management, job management, financial reporting, customer management, and all related features
"User," "you," or "your" refers to the individual or business entity using our Services
"Tenant" refers to your dealership account and associated data within our multi-tenant system
"Subscription" refers to your paid access to our Services based on a selected package (Starter, Professional, Business, or Enterprise)
"Content" means any information, data, text, images, vehicle records, customer data, or other materials you upload or create
3. Eligibility and Account Registration
To use our Services, you must:
Be at least 18 years of age and have the legal capacity to enter into binding contracts
Represent a legitimate vehicle dealership or garage business
Provide accurate, current, and complete information during registration including business name, VAT number, and contact details
Maintain the security of your account credentials and two-factor authentication settings
Notify us immediately of any unauthorized access to your account
Comply with all applicable laws and regulations in your jurisdiction
You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
4. Subscription Plans and Billing
4.1 Subscription Packages
We offer multiple subscription tiers (Starter, Professional, Business, Enterprise) with varying limits on vehicles, users, storage, API calls, jobs, customers, invoices, reports, documents, and photos. Each package includes specific features and support levels.
4.2 Billing and Payment
Subscriptions are billed monthly or yearly in advance via Stripe
You agree to pay all fees according to your selected package and billing cycle
All prices are in EUR unless otherwise specified
We may change our pricing with 30 days' notice
You authorize us to charge your payment method for all fees incurred
Failed payments may result in service suspension after a grace period
4.3 Free Trial
New accounts may receive a 14-day free trial (or as specified in your package). Trial accounts have full access to features but may have reduced limits. You will not be charged during the trial period unless you upgrade. Your subscription will automatically begin after the trial ends unless you cancel.
4.4 Refunds and Cancellation
Monthly subscriptions: No refunds for partial months; cancellation takes effect at the end of the current billing period
Yearly subscriptions: Refunds may be provided on a pro-rata basis within 30 days of initial purchase, subject to our discretion
You may cancel your subscription at any time through your account settings
Upon cancellation, you retain access until the end of your paid period
4.5 Usage Limits
Your subscription includes specific limits (vehicles, users, storage, API calls, jobs, customers, invoices, reports, documents, photos). Exceeding these limits may result in service restrictions or require an upgrade to a higher-tier package.
5. Right of Withdrawal (EU Consumers)
If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU Consumer Rights Directive. To exercise this right, you must inform us at support@autofid.com.If you have used the Services during the withdrawal period (including during a free trial that converts to a paid subscription), you may be required to pay for services provided up to the point of withdrawal on a pro-rata basis.
6. Acceptable Use Policy
You agree not to:
Use the Services for any illegal purpose or in violation of any laws or regulations
Upload false, misleading, or fraudulent vehicle information
Violate any third-party rights, including intellectual property or privacy rights
Interfere with or disrupt the integrity or performance of our Services
Attempt to gain unauthorized access to our systems, networks, or other users' accounts
Upload or transmit viruses, malware, or other malicious code
Use automated systems (bots, scrapers) to access the Services without our permission
Resell, sublicense, or redistribute the Services without authorization
Reverse engineer, decompile, or disassemble any part of the Services
Remove or modify any proprietary notices or labels
Use the Services to store or transmit infringing, libelous, or unlawful material
Exceed your subscription limits through technical manipulation
7. Your Content and Data
7.1 Ownership
You retain all ownership rights to your Content, including vehicle records, customer data, financial information, photos, and documents. By using our Services, you grant us a limited license to store, process, and display your Content solely for the purpose of providing the Services.
7.2 Your Responsibilities
You are responsible for the accuracy and legality of all Content you upload
You must have all necessary rights and consents to upload and process customer data
You must comply with GDPR and data protection laws when using our Services
You must obtain customer consent for data processing
You must maintain appropriate backups of your critical data
7.3 Data Processing
When you process customer data through our Services, you act as the Data Controller and we act as the Data Processor. Our Data Processing Agreement (DPA) governs this relationship and is available upon request.
7.4 Data Backup and Export
We perform regular backups of our systems. You can export your data at any time in CSV, Excel, or PDF format through the platform. We recommend maintaining your own backups of critical data.
8. Intellectual Property Rights
All content, features, and functionality of our Services, including but not limited to software, algorithms, user interface, graphics, logos, and documentation, are the exclusive property of Autofid or its licensors and are protected by international copyright, trademark, and other intellectual property laws.You are granted a limited, non-exclusive, non-transferable license to access and use our Services for your internal business purposes in accordance with your subscription. You may not reproduce, distribute, modify, create derivative works, publicly display, or exploit any part of the Services without our express written permission.
9. Third-Party Integrations
Our Services integrate with third-party services including Stripe (payments), Cloudinary (image storage), Vercel Blob (file storage), and vehicle data APIs. Your use of these integrations is subject to their respective terms and privacy policies. We are not responsible for the availability, accuracy, or functionality of third-party services.
10. Service Availability and Modifications
We strive to provide reliable Services with 99.9% uptime but do not guarantee uninterrupted or error-free access. We reserve the right to:
Modify, suspend, or discontinue any aspect of the Services with reasonable notice
Perform scheduled maintenance with advance notification
Implement emergency maintenance without notice when necessary
Update features, limits, and functionality of subscription packages
We will provide reasonable notice of significant changes that materially affect your use of the Services.
11. Support and Service Level
Support availability and response times vary by subscription tier:
All tiers: Email support and FAQ access
Higher tiers: Priority support with faster response times (as specified in your package)
Support is provided in English during business hours (Monday-Friday, 9 AM - 6 PM CET)
Emergency support may be available for critical issues affecting service availability
12. Limitation of Liability
To the maximum extent permitted by applicable law, Autofid shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Loss of profits, revenue, or business opportunities
Loss of data or inability to access data
Business interruption or downtime
Loss of goodwill or reputation
Costs of procurement of substitute services
Our total liability for any claims arising from these Terms or your use of our Services shall not exceed the amount you paid us in the 12 months preceding the claim, or €1,000, whichever is greater.Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.
13. Indemnification
You agree to indemnify, defend, and hold harmless Autofid, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to:
Your violation of these Terms
Your use or misuse of the Services
Your Content or data processing activities
Your violation of any third-party rights
Your violation of applicable laws or regulations
14. Account Termination
14.1 Termination by You
You may terminate your account at any time through your account settings or by contacting support. Upon termination, you will retain access until the end of your paid period. After termination, you have 30 days to export your data before it is permanently deleted.
14.2 Termination by Us
We may suspend or terminate your account immediately if you:
Violate these Terms or our Acceptable Use Policy
Fail to pay subscription fees after a grace period
Engage in fraudulent or illegal activities
Pose a security risk to our Services or other users
14.3 Effect of Termination
Upon termination, your right to use the Services immediately ceases. We will retain your data for 30 days to allow for data export, after which it will be permanently deleted in accordance with our data retention policy. Financial records may be retained longer to comply with legal obligations.
15. Dispute Resolution
For EU Consumers:If you are a consumer residing in the EU, you may have the right to use the European Commission's Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr.Any disputes arising from these Terms shall first be resolved through good faith negotiations. If negotiations fail, disputes shall be subject to the exclusive jurisdiction of the courts in [jurisdiction], except where prohibited by law or where you have mandatory consumer protection rights.
16. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Country/State], without regard to its conflict of law provisions.For consumers in the EU, nothing in these Terms affects your statutory rights under mandatory consumer protection laws in your country of residence, including rights under the EU Consumer Rights Directive.
17. Changes to These Terms
We reserve the right to modify these Terms at any time. We will notify you of material changes by email and by posting the updated Terms on our website with an updated "Last Updated" date. Your continued use of our Services after changes become effective constitutes acceptance of the modified Terms.If you do not agree to the modified Terms, you must stop using the Services and may cancel your subscription.
18. Miscellaneous
18.1 Entire Agreement
These Terms, together with our Privacy Policy, Cookies Policy, and Data Processing Agreement, constitute the entire agreement between you and Autofid regarding your use of our Services.
18.2 Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
18.3 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
18.4 Assignment
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms without restriction.
18.5 Force Majeure
We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, natural disasters, pandemics, or government actions.
19. Contact Information
If you have questions about these Terms, please contact us: